ORDERING INFORMATION
Laura Richmond Designs may use stainless steel wire, beading floss or other natural or synthetic stringing material accepted in the standard methods of jewelry construction to
assemble the pieces. Metals used are noted in each item description and may be sterling, vermeil, pewter or other. The stones are generally semi-precious. These and the pearls
have been selected and assembled to give an unstructured, relaxed
feel to the designs. Variations in these natural materials are not to be considered flaws or defects.  

Laura Richmond Designs Jewelry
All Laura Richmond Designs items are individually handmade.  The designs change fairly frequently and some items may not be made more than a few times; many only once. If more
than one of an item has been made, there may be minimal variations from the photograph on the website and the actual materials ultimately used to make the piece you will receive.
You will be notified of any substantial differences before processing your request. If you wish to order a piece in a different length than what is shown, please contact us so that
we can verify that the materials needed are on hand. We will quote any substantial change in price based on the requested modification prior to making the piece.

Payment Method
PayPal

Pieces without an "Add to Cart" button
These pieces are located at various stores in the US. Please e-mail a note of interest in these pieces and we will help you purchase through the store that purchased the piece
(if still available) or make the piece just for you if materials are still available in the studio!

Pieces noted as sold may still available by special order
Please inquire by fax or e-mail regarding these pieces so that we may re-confirm that all of the available components are on hand.
Once we confirm that the piece is made, we will notify you and post the image on the website along with a "buy now" button so that you may complete your purchase.   

Sorry, no C.O.D.'s

Wholesale Accounts
Please fax (415-753-2191)or e-mail (laura@laurarichmond.net) a copy of your Business License and Resale Certificate.
The "Values" category items are for retail customers only.  

Sales Tax
Retail orders within the State of California are subject to a sales tax of 6%.  

Shipping  
Generally, in stock items are shipped within 2-3 days of receipt of payment.
You will be notified if the piece you have requested needs to made especially for you and how long it may take.  

Please make sure to clearly complete all of the shipping address and contact information to avoid any potential delays in processing your order.

The typical shipping method used is US Mail, Insured.  You may  request other methods, which will be charged accordingly.

Shipping Fees:
From($)                  To($)              Fee($)  
0.01                         9.99                 6.45
10.00                       49.99               6.85
50.00                       99.99               7.25
100.00                    and up              0.00

International Orders
At this time, Laura Richmond Designs is not accepting orders for delivery outside of the United States.

Returns & Exchanges
Laura Richmond Designs has made every effort to provide representational images and accurate descriptions of each item to assist you in making your selection and to minimize
the need for returns. Refunds, less shipping and insurance charges, may be given within 7 days of purchase. You will need to send us a written request for a Return Merchandise
Authorization (RMA) prior to sending the item back. The returned item must be in new & saleable condition. A 10% restocking fee will be applied. These original jewelry designs
are produced in very limited quantities. Orders for quantities of three or more of a style are considered custom orders as they would have to made especially to fulfill the
request. This type of (custom) order is not returnable.

Please inspect your order carefully when you receive it. If it has arrived damaged in any way, please notify Laura Richmond Designs at once.
You will need to send a written request for an RMA to insure a proper refund or exchange for a damaged (or other) shipment.  

Sorry, for hygienic reasons, earrings are not returnable.

Care
Avoid prolonged exposure to sunlight as it can alter the color of the components used in the jewelry designs. Please do not wear the jewelry pieces while swimming, bathing or
performing any other underwater acts of any kind and expect them to come through unscathed. This would be true for most jewelry. A soft jewelry cloth should be used from time
to time for cleaning. No chemicals ever, please.  

Repairs/Alterations
These original jewelry pieces have been fabricated using accepted industry construction methods and materials. Any original jewelry pieces requiring repairs within the first 90
days of receipt that can be attributed to workmanship or material defect will be repaired or re-made and returned promptly at no expense to the purchaser. All other repairs or
alterations (lengthen/shorten, etc.) carry a $10 minimum plus shipping and insurance. It is not unexpected that beaded jewelry may require re-stringing over time. Please feel free
to contact us for a repair estimate.

Privacy
Information collected is strictly for the purpose of processing your order. Laura Richmond Designs will not sell, loan or otherwise distribute your information to other parties.

Support Services
Laura Richmond Designs can be reached during normal (West Coast) business hours through e-mail at sales@laurarichmond.net
or by fax at 415-753-2191

Limit of Liability
Laura Richmond Designs shall not be held liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to damages for loss of profits,
data or other intangible losses, resulting from the use or the inability to use the product[s] or any misuse of the product[s] in a manner not in accordance with their intended use.
Certain pieces, particularly those containing crystals may contain lead.
PLEASE DON'T EAT THE BEADS!

Laura Richmond Designs reserves the right to make changes to the web site without advance notice. Changes may be to products, policies, costs, fees, shipping charges, etc. All
information is subject to change without advance notice. To the best our ability, colors and textures are representative of the pieces shown in this website. Variations in devices
used to view these images may cause them to appear slightly different when compared to the actual pieces themselves.  
Laura Richmond Designs
"Beautiful Things for Carefree Days"
Unless otherwise stated, all information, designs and content on this Web Site are the exclusive property of Laura Richmond Designs. All rights
reserved.  Images or text may not be copied by electronic or other means without the express written permission of Laura Richmond Designs. Any
commercial use or reproduction in part or whole in any form without prior permission from Laura Richmond Designs is expressly prohibited.   
FREE!
Black Velvet Jewelry
Pouch included with
each on-line necklace or
bracelet purchase!
FREE SHIPPING ...
on orders of over $100.00 in merchandise.
If you do not see
coordinating Earrings or
Bracelets, please ask!
CONNECTIONS
COLLECTIONS
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